Privacy Policy

BladeCare is a professional blade management and knife sharpening company serving commercial kitchens and residential customers across Vancouver, Surrey, and the Lower Mainland of British Columbia, Canada.

Business Address: Surrey, British Columbia, Canada

Email: [email protected]

Phone: 236-866-9508

We may collect the following types of personal information:

• Contact information — name, email address, phone number, and mailing/business address
• Business information — kitchen name, type of establishment, number of staff
• Service information — blade inventory details, service history, compliance records
• Payment information — billing details processed securely through our payment providers (we do not store full card numbers)
• Communications — messages sent through our contact form, email, or live chat
• Website usage data — IP address, browser type, pages visited, and time spent on our site (via cookies and analytics tools)

We use your personal information to:

• Provide, manage, and improve our blade management and sharpening services
• Process bookings, orders, and payments
• Send service confirmations, invoices, and scheduling reminders
• Respond to inquiries and provide customer support
• Send promotional communications and newsletters (only with your consent)
• Maintain HACCP compliance records on your behalf
• Comply with legal and regulatory obligations
• Improve our website and service offerings

We process your personal information on the following grounds:

• Consent — where you have given us explicit permission (e.g., newsletter sign-up)
• Contract — where processing is necessary to fulfill a service agreement with you
• Legal obligation — where we are required to process data to comply with applicable law
• Legitimate interests — where processing is necessary for our legitimate business interests and does not override your rights

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers — third-party vendors who assist us in delivering our services (e.g., payment processors, email platforms, scheduling software), bound by confidentiality agreements
• Regulatory authorities — where required by law, court order, or government regulation
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. These may include:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)
• Live chat cookies — used by our live chat provider (Tawk.to) to manage chat sessions

You may disable cookies through your browser settings; however, some features of our website may not function correctly as a result.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Service and compliance records may be retained for a minimum of 7 years in accordance with food safety regulations. You may request deletion of your data at any time, subject to legal retention requirements.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted communications (HTTPS), restricted staff access, and secure data storage practices.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Under PIPEDA and BC's PIPA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for non-essential processing at any time
• Request deletion of your personal information (subject to legal obligations)
• File a complaint with the Office of the Privacy Commissioner of Canada or the BC Information and Privacy Commissioner

To exercise any of these rights, contact us at [email protected].

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer: